Professional Support Package for Smartsheet Gov

Get the most out of Smartsheet with the Smartsheet Professional Support Package for Smartsheet Gov. With this package, your team will receive ongoing product support, including online self-paced training with Smartsheet University eLearning, personalized virtual support sessions with a Smartsheet expert (Pro Desk) and 24x7 global customer phone support.

This package is ONLY for Smartsheet Gov customers. If you are not a Smartsheet Gov customer, please see the Premium Support Package. 

Package details

  • Global phone support
  • Smartsheet University eLearning Access
  • Pro Desk
    • 30 minutes per session, unlimited session bookings. 
    • 24x5 global hours of coverage (excluding weekends and local major holidays) 

 

Smartsheet University Self-paced Learning

Learn at your own pace, and earn badges along the way. Our self-paced learning includes a catalog of courses designed to help you become proficient in Smartsheet. With a combination of interactive exercises and videos, you’ll learn the essentials of Smartsheet and how to incorporate them in your day-to-day work.

What's included:

Foundational learning series on the basics of the Smartsheet platform.
Advance Capabilities learning series for courses on data connectivity, advanced data management, resource management and for building advanced project management solutions.
Learn how to manage your account as a system administrator.

 

 

 

Global Phone Support

This package includes 24x7 Global Phone Support services. Coverage includes holidays and weekends, with local phone numbers for US, Canada, Australia, New Zealand and the UK. 

Pro Desk

Pro Desk offers practical one-on-one sessions with a Smartsheet expert to accelerate your setup time, understand the capabilities of the platform, and get advice on Smartsheet best practices. During a Pro Desk session, your Pro Desk specialist will offer more in-depth guidance on the application, capability, workflows, or processes you are trying to enable.

Take me to my Pro Desk Session 

Pro Desk sessions

Customers with Pro Desk access can choose from the following categories of Pro Desk sessions:

Core Applications

Topics covered:

  • Sheet Functionality (Cell Linking, Conditional Formatting, Automated backups)
  • Dashboards (Metrics, Reports, Charts, Web Content, etc)
  • Reports & Forms (Report building, Form creation, Conditional logic)
  • Formulas (Formula syntax, Cell Links & Range References)

Collaboration

Topics covered:

  • Sheet workflows
  • Proofing
  • Document Generation
  • Dynamic View
  • Calendar App
  • WorkApps

 

Process Management

Topics covered: 

  • Control Center
  • Resource Management
  • Pivot App

Governance

Topics covered:

  • Best practices and tips for System Admins
  • User management, including bulk updates and imports
  • Authentication (SSO/ SAML) and Security
  • License management, including the New User Model True-Up page
  • Managing plan-level asset ownership and account assets effectively
  • Event Reporting API

Data Integrations & Developers

Topics covered:

  • Jira/Salesforce Connectors
  • Data Shuttle
  • DataMesh
  • Data Table
  • Live Data Connector

LIMITATIONS OF SERVICE

Pro Desk does not deliver demos or training.

Pro Desk sessions are only offered in English.

Pro Desk sessions can be used as a troubleshooting session, though we recommend Phone, Web, or Chat for time-sensitive issues.

For complex scenarios or those extending beyond 30 minutes, we may recommend leveraging our Training or Professional Services teams.